Common Problems

Machine will not connect to display

• The Kinetic Control interface will not show up

• The Kinetic Control never says “Connected” in the bottom left corner

• Confirm USB cable is connected to machine properly

• Confirm USB cable is connected to display (iPad, computer, etc.) properly

• Shutdown the machine for 10 seconds, then reboot

Tool drawer cannot be closed

• The machine was faulted or the E-stop was pressed while the tool drawer was out

• The tool drawer cannot be closed because the machine needs to be homed, and the machine cannot home because the tool drawer is open.

• Open the machine’s door and manually push the tool drawer to the closed position

Low or no flow of cutting fluid at spindle

• There is no flow or limited flow of cutting fluid at the machine’s spindle

• The cutting fluid pump is louder than normal

• Ensure coolant override is at 100% in Kinetic Control

• Empty chip bin and check chip bin filter for significant blockage

• Check cutting fluid level

• Change cutting fluid filter

Door failed to open within 10 seconds.

• Door does not open

• Door does not open all the way

• Ensure air is connected to machine

• Ensure machine is receiving at least 100 psi

• Check that there is nothing physically restricting the door from moving

Tool changer failed to open within 4 seconds.

• Tool drawer does not open

• Tool drawer does not open all the way

• Ensure air is connected to machine

• Ensure machine is receiving at least 100 psi

• Check that there is nothing physically restricting the drawer from moving

Tool changer failed to close within 4 seconds.

• Tool drawer does not close

• Tool drawer does not close all the way

• Ensure air is connected to machine

• Ensure machine is receiving at least 100 psi

• Check that there is nothing physically restricting the drawer from moving

UI won’t come up or connect

• Browser shows timeout error

• Try flipping the USB-C cable connection at the machine